WhatsApp automation
Do customer questions arrive through WhatsApp, only for your team to enter the data again afterwards? DustinLabs connects WhatsApp to your website, customer portal or business process. Let customers submit an enquiry step by step and send agreed confirmations and updates. Your team keeps an overview and decides who handles the substantive response.
Possible applications
We set up a business integration through Meta's official WhatsApp Business integration. The questions, messages and follow-up steps match your way of working. Below are examples of possible applications; we assess in advance which features and integrations suit your business.
Examples by sector
For businesses with many appointments, enquiries or status questions, WhatsApp can simplify recurring communication. Examples include these sectors:
Confirm appointments, send a reminder and give customers a link to change their appointment.
Send reservation confirmations and reminders, or collect the information for a group enquiry.
Confirm a workshop appointment, share progress and let the customer know when the car is ready.
Collect the required information with an enquiry or fault report and keep customers informed about appointments and progress.
Send an order confirmation or let customers know that their order is ready to collect.
Collect initial intake information, confirm appointments and refer customers to a portal for additional details.
These are potential uses. We assess in advance what fits your way of working and existing systems, and agree which features and integrations will be set up. We are also happy to explore options for other sectors.
From enquiry to use
We discuss the enquiry, confirmation or update you want to automate, and who handles the follow-up.
We check whether your business number, Meta account and existing software are suitable. We discuss using your current number and the required access in advance.
We build the agreed questions and integrations, with verified customer linking where needed, an opt-out route and visibility of message statuses.
We go through the agreed customer flow and exceptions. We then specify who follows up notifications and how access, usage costs and changes are managed.
We assess that in advance. The options depend on the number, your current WhatsApp setup and what Meta supports for your account. We discuss the appropriate route and what it means for your staff's use before changing anything.
That depends on the available access and capabilities of your website, customer portal or business system. We investigate which data and actions can be connected and agree the scope. We cannot promise an integration without suitable access.
We configure the questions, messages and follow-up steps agreed in advance. Your team handles substantive questions and exceptions according to the chosen process. An AI assistant is a separate extension that requires its own information sources, boundaries and agreements.
You receive a quote for the agreed setup and integrations. Any management and maintenance are agreed separately. Meta message charges and any number, software or supplier costs are added separately. We discuss expected usage and costs before development.
We set up a clear opt-out route, for example using STOP, and agree which messages will stop as a result. Where the process requires it, a customer receives a verified link to their own account or enquiry. Your management environment shows the recorded message status and history for the agreed messages.
After the agreed setup and checks, once the required access and Meta approvals are available. Some messages require an approved message template. Availability and delivery remain subject to Meta's terms and checks; we agree on how your team follows up a block or failed delivery.
Your enquiry
A few lines are enough. You do not need to use technical terms.